🚀 go-pugleaf

Dear NETTRAINERs,

It was not my intention to "hammer" or "flame" people who were having
problems confirming.  Rather, I wanted to be simply emphatic that some of
you would find it absolutely necessary to talk to me. 8).  As those who
have contacted me have found out I am actually very friendly and easy to
work with.

I apologize for the REPLY/FORWARD problems...I admit I simply didn't read
that far on the auto-mailed Listserv instructions. I'm running into some
problems with NETTRAINs Listserv myself...Its on IBM mainframe and the
other lists I run are with the NT version of Listserv.  I've had to ask
several other people for help during this transition from Jim Milles as
editor to me. 8).

I've really appreciated Ernest and Robert's assistance in clarifying
certain types of problems.  However, the majority of the problems remains
folks trying to confirm from addresses which are different than the ones
from which they first subscribed...I have to fix those manually from here.

Because this experience has reminded me how much work *not* editing a list
can be, I've been trying to think of ways of making this work better.  In
two other lists I moderate (DOROTHYL and LIBREF-L) we have moderator teams.
That means there are 2 or more of us standing by to help people with
technical problems, clarify things on the list, and to react to
inappropriate postings to the list.
We work together by e-mailing each other with non-routine questions and
sharing problem posts and coming up with response.  On LIBREF-L we even
have a collection of form e-mails to send for a variety of infractions.
The end result of this is that if one of us is busy elsewhere the other can
cover...also we can provide users with different perspectives on the
technology and support each other when the problems get tough.  (e.g., one
day this fall AOL decided to temporarily bounce all user mail and it all
came back to the list..8).

So...I'm proposing the idea of moderator team volunteers for NETTRAIN 8).
You must have strong understanding of NETTRAIN Policies, be very good at
e-mail and be able to understand the difference between sending a command
to listserv and posting a message to a discussion list..  I can teach you
anything you might need to know about Listserv commands.   Please Contact
me Privately if you are interested.  I think a maximum of 5 people would be
about right..otherwise we have too many cooks...etc.
Di


________________________________________________________________________
Diane K. Kovacs                                 | http://www.kovacs.com
Kovacs Consulting -                             | fax: (330)225-0083
Specializing in Instructor-Led                  | phone: (330)273-5032
Web-Based Training
http://www.kovacs.com/online.html
________________________________________________________________________
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