Hotline Question

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#508

From: Harris Grossman
Date: Tue, 13 Oct 1998 00:00

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I have been a member of this list for quite some time.  I normally am a
lurker.

For the past several years I have been doing one-on-one training and
coaching of executives in software, Internet, etc. Many of my clients
require post training support, and now some of their staff are becoming
interested in ongoing support for their everyday computer problems.

I have just set up a new website.

One of its features is a HotLine.

I am having a problem with the Hotline idea and could use some help from
list members.

I do not know the best way to structure the Hotline.
What its fee structure should be
What kind of services should I offer
How much should I charge
Should I charge on hourly useage
Should I charge for number of calls
What kind of response time should I offer
What topics should I handle
What topics should I not handle
Any other issue that I have missed

Do any of the members on this list have any suggestions and / or
recommendations?

I am looking forward to hearing your comments.

Thank you,


Harris M. Grossman
President
HMG Consultants, Inc.
ph:212-734-1897  fax: 212-794-1781
URL: http://www.hmgconsultants.com

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From: Harris Grossman <hgrossma@worldnet.att.net>
Subject: Hotline Question
Date: 1998/10/13
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