🚀 go-pugleaf

>---------- Original message ----------
>Date: Thu, 16 Jun 1994 12:25:14 -0400 (EDT)
>From:BRADSTRATTON@delphi.com
>To: QUALITY@pucc.Princeton.EDU
>Subject: Re: ISO9000 new version (fwd)
>
>Gray Southon asked about whether ISO9000 can straight jacket improvement.
>JM Juran has stated the following shortcomings of ISO 9000:
>No requirement for personal leadership by upper managers.
>No requirement to train the hierarchy in managing for quality.
>No requirement for quality goals in the business plan.
>No call for a revolutionary rate of quality improvement.
>No call for participation and empowerment of the workforce.
>If you need something that defines a comprehensive quality system,
>ISO 9000 is that thing. If you need continuous improvement, look
>elsewhere (and the Baldrige Award guidelines is a good place to start).
>
>Brad Stratton/ASQC/Quality Progress magazine
>
>BRADSTRATTON@DELPHI.COM

Does Juran support ISO despite these shortcomings? I received several of
his brochures this week and I've extracted several quotes.

"Again the ISO 9000 series of standards provide a good starting point for
contractual relationships by adding a solid quality management structure."

This isn't in complete agreement with "comprehensive quality system."

His 'Strategy and Implementation Consulting Practice' "... help you develop
a structured approach for integrating these best practices into your
competitive strategies" and that "you can expect ... ISO 9000
certification."

Despite the shortcomings he is helping companies achieve certification.


Gilles Pilon, Manager Continuous Improvement, Asea Brown Boveri
gpilon@fox.nstn.ns.ca   Tel 613.747.5233     Fax 613.747.5876