education as a quality service industry

Article View: bit.listserv.quality

Article #13442

Back to bit.listserv.quality Previous Next

#13442

From: LAFRAMBOISE, KEVIN
Date: Sat, 21 May 1994 18:29

27 lines
2472 bytes

----------------------------Original message----------------------------
I am beginning research (well into a literature review) on TQM as it
applies to higher education.  Britt Watwood (U. of Nebraska-Lincoln) has
sent me an anotated bibliography and I have one comprised mostly of
articles relating to the topic.

There is a shortage of empirical studies relating to TQM in the university
scene.  Barbara Millis (U. of Maryland) is one of a few who propose using
TQM in the classroom.  This is the thrust of my intended thesis (M.Sc.
Administration at Concordia).

Is there anyone aware of empirical studies on TQM in the University in
general and in the university classroom in particular?

Post or e-mail your response.  Maybe the university service industry needs
to be examined a bit!


*******************************************************

"Every day, look at a beautiful picture,
read a beautiful poem, listen to beautiful music,
and, if possible, say some reasonable thing"  (Goethe)
*******************************************************
Kevin Laframboise (raspberry)
Concordia University, Montreal
LAFRAK@vax2.concordia.ca

Technical Details

Message-ID: <21MAY199413502224@vax2.concordia.ca>

Path:

arc1-ca.pugleaf.net!gmd.de!nntp.gmd.de!xlink.net!howland.reston.ans.net!gatech!paladin.american.edu!auvm!vax2.concordia.ca!lafrak

Show Full Headers

Complete Article Headers

X-Google-Language: ENGLISH,ASCII-7-bit
X-Google-Thread: 1159be,9c041975e6659d3e,start
X-Google-Attributes: gid1159be,public
X-Google-ArrivalTime: 1994-05-21 11:42:17 PST
Comments: Gated by NETNEWS@AUVM.AMERICAN.EDU
Newsgroups: bit.listserv.quality
Comments: ********************************************************
Comments: * The following "Approved" statement verifies header   *
Comments: * information for gateway passage.  No approval of the *
Comments: * content is implied.                                  *
Approved: NETNEWS@AUVM.AMERICAN.EDU                              *
Comments: ********************************************************
Path: arc1-ca.pugleaf.net!gmd.de!nntp.gmd.de!xlink.net!howland.reston.ans.net!gatech!paladin.american.edu!auvm!vax2.concordia.ca!lafrak
News-Software: VAX/VMS VNEWS 1.41
Nntp-Posting-Host: vax2.concordia.ca
Apparently-To: bit-listserv-quality@uunet.uu.net
Approved-By: "James W. Reese" <R505040@UNIVSCVM.BITNET>
Message-ID: <21MAY199413502224@vax2.concordia.ca>
Date: Sat, 21 May 1994 14:29:00 EDT
Sender: TQM in Manufacturing and Service Industries Discussion List
              <QUALITY@PUCC.BITNET>
From: "LAFRAMBOISE, KEVIN" <lafrak@vax2.concordia.ca>
Organization: Concordia University
Subject: education as a quality service industry
Lines: 26