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Article #13445Re: Malcolm Baldridge Winners - After the WIn!
From: DAVIDGLENN
Date: Mon, 23 May 1994 16:08
Date: Mon, 23 May 1994 16:08
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----------------------------Original message---------------------------- Dear Mr. Guha: The new book by Bradley Gale, Managing Customer Value, is full of validations based on the PIMS database of over 2,000 companies. I recommend it for anyone being asked "why should we do this?" Cordially, Davidglenn@Delphi.com
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From: DAVIDGLENN@delphi.com
Subject: Re: Malcolm Baldridge Winners - After the WIn!
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