quality in public services

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#13451

From: Gianna Faccioli
Date: Mon, 23 May 1994 14:17

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----------------------------Original message----------------------------
I need any information (bibliography, advise) on quality in
sevices for the public administration. In particular I am involved in
programs for a "city" size public administration (one million inhabitants)
Thanks a lot
             Gianna Faccioli

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From: Gianna Faccioli <FACCIOLI@ITOCSIVM.CSI.IT>
Subject: quality in public services
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