🚀 go-pugleaf

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Post #19 from Harry Erwin is a response to post # 16 from John Ellis.

Managers strike fear into the hearts of employees because that is the way
we have all been brought up, (from fear of parent, to fear of God, to fear
of teacher).  We expect superiors to instill fear and we expect
subordinates to be fearful. Psychology tells us that a certain level of fear &
pressure is necessary to assure focus. Maybe with proper understanding of
what the quality approach is (& continuous improvement) we can move forward
in attempts to <drive out fear>.

Try this for an apparent contradictory situation:  A university professor
teaching TQM still maintained a stressful & fearful atmosphere in his
classroom.  He had superior knowledge and foresight.  Why does he need to
use <fear>.  Shouldn't a TQM class be a good starting point in applying
TQM?

Perhaps part of the answer lies in schooling (at every level) in removing fear
from student assessment.  If it begins there it may spread to family, to
business.

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"Every day, look at a beautiful picture,
read a beautiful poem, listen to beautiful music,
and, if possible, say some reasonable thing"  (Goethe)
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Kevin Laframboise (raspberry)
Concordia University, Montreal
LAFRAK@vax2.concordia.ca