Re: Fear works

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#13475

From: Mike Frihart
Date: Thu, 09 Jun 1994 23:35

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----------------------------Original message----------------------------
Pascal Deleu's comments about the real effects of fear in the work place,
backed up with **data** are extremely worthwhile contributions.  We quality
measurement folks struggle to quantitatively evaluate the so-called softer
side of quality, but sometimes forget that validation of a theory may be
obtained by measuring tangible outputs and correlating it to such things as
attitudes.

As practitioners, we catch ourselves falling back on Deming's quote about
things "unknown and unknowable" to rationalize our lack of ability to
verify something we really need to know.  Sometimes we fail to utilize the
very methods that we teach to people that enable them to find viable
solutions to problems.  Instead of responding to the question, How do you
know? by simply saying the we don't and we can't because its unknown and
unknowable, somebody needs to whack us up side of the head.

Thanks for a needed whack, Pascal.  And your English is so much better than
my French that all is forgiven.

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From: Mike Frihart <MFRIHART@BAMA.MHS.CompuServe.COM>
Subject: Re: Fear works
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