🚀 go-pugleaf

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John P. Mortimer wrote:

> List members,
>
> In parallel there is a culture change in progress, led by the MD.

?Huh? Are you two singing from the same page of the songbook? If not,
that
could end up being your biggest problem, since all eyes will be on his
program.

>
>
> My proposal is a method of logging and tracking all improvement effort
in
> the organisation. These could range from small departmental problem
solving,
> to major company projects. We use Lotus Notes and we would like to use
this
> as our standard reporting mechanism.

Excellent idea. Will the team consisting of the Managing Director and
his
direct reports use the same system? Can everyone see what different
people are
working on and what their progress has been?

> for small easily solved issues there is a paper based feedback form,
that
> contains information of how and who resolved the issue.

Why not include that in the lotus notes as well? Are small easily solved

problems of less importance than big complex problems? If they are, then
not
many will get done if there is no recognition for a job well done.

>
>
> 1. Is this plan to centralise all projects a good idea?

I wouldn’t describe it as centralising the projects. You are
centralising the
recording of them and have, I assume decentralised access to them.

>
> 2. What types of methodology would you recommend for our team leaders
to
> follow. At present we have a simple 8 point plan based on 8D.

Almost any systematic improvement process can be made to work. The
important
parts are whether it is fact based, the people who do the work are
involved in
doing the work are involved in improving it and others are made aware of
the
improvement and can provide input that you might be sub-optimising a
larger
system.

>
> 3. How can we simply track and measure progress at a glance.
Your list of 8 is fine. The one sticking point for many has been that
 improvements that involve a capital expenditure/investment may take
months to
get really implemented. Sometimes this leads to one of the greatest time
and
 money savers in a lot of systems — the organisation’s purchasing system
gets
 a really hard review and is streamlined.

Suggest you pick up a copy of Patrick Townsend’s Commit to Quality:
Wylie and
Sons

--
Ned Hamson, senior editor:  Association for Quality and Participation,
801-B W.
8th St., # 501, Cincinnati, OH 45203• T: 513-381-1979/F:
513-381-0070/e-mail:
paretokid@aol.com  ned@aqp.org
After Atlantis: Working, Managing, and Leading in Turbulent Times. Ned
Hamson,
Peter E. Beerten, Kaat Exterbille, Frank Heckman, and Tom Lyons.
About the book:
http://www.geocities.com/Athens/Delphi/7527/Atlantis.html
Publisher: Butterworth Heinemann: ISBN: 0-7506-9884-5 paperback,
US$17.95
May be purchased from: http://www.amazon.com (USA) http://www.aqp.org
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