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Article #192Quality in Service
From: becky knight
Date: Thu, 23 Jul 1998 00:00
Date: Thu, 23 Jul 1998 00:00
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2117 bytes
List members, How do you view the services provided internally to your internal customers? How does that fit into your perception of your role as a quality manager or supervisor or team member? We spend much time talking about the tools of production; management of change; statistics and product design; all kinds of production questions...but the people are the producers and how do you fit them into your plans as integral and maybe central to the services that produce the products, distribute them, or provide support services such as human resources? I think there is still a very strong affinity for the silo as a shelter from the change, so to speak. I am genuinely in need of hearing some of your thoughts on this aspect of Quality. Thank you in advance, Becky Knight wilson11@flash.net PS I am desperately looking for one of those Mulan toys from McDonalds - the "bad guy" the one with the bird on his shoulder and has the sword. Grandson number 3 is wanting it very much and I cannot find one. That program ended....If anyone locates one I will be glad to pay the postage...just trying to be "the best" grandma. You know how that is....:)
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X-Google-Language: ENGLISH,ASCII-7-bit X-Google-Thread: 1159be,ce3f579d8eb75f30,start X-Google-Attributes: gid1159be,public From: becky knight <wilson11@flash.net> Subject: Quality in Service Date: 1998/07/23 Message-ID: <35B7D9D4.A900A03D@flash.net> X-Deja-AN: 374460433 Sender: TQM in Manufacturing and Service Industries Discussion List <QUALITY%PUCC.BITNET@vtbit.cc.vt.edu> Content-Transfer-Encoding: 7bit Approved: NETNEWS@AUVM.AMERICAN.EDU * Comments: ******************************************************** Approved-By: "Bill Casti (System Admin)" <help@QUALITY.ORG> Content-Type: text/plain; charset=us-ascii X-Received: from flash.net (okcasc4-196.flash.net [209.30.84.196]) by endeavor.flash.net (8.8.8/8.8.5) with ESMTP id TAA07689 for <Quality@pucc.princeton.edu>; Thu, 23 Jul 1998 19:49:33 -0500 (CDT) MIME-Version: 1.0 Reply-To: wilson11@flash.net Newsgroups: bit.listserv.quality