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Article #204Re: Supplier metrics
From: MonteMors
Date: Tue, 18 Aug 1998 00:00
Date: Tue, 18 Aug 1998 00:00
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Ray Martin writes in part: > Yes Frank, you can assign numeric values to just about anything, then crunch > those numbers to death. That is rather precisely what was done in the U.S. > Department of Defense during the Southeast Asian conflict. The North > Vietnamese didn't answer their surveys. So "estimates" were substituted. > Their preferences were rather clear but not readily quantified. So, Ray, you're saying measuring customer perception and assessment is like McNamara's management system for the Vietnam War? I missed the link. Could you elaborate on how the internal bodging and fudging of substitute estimates wrought by the then-Secretary of Defense's misguided theory fervently proves we should not seek an external reality check from customers that includes their own ratings among other feedback? Steve Morstad MonteMors@aol.com
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X-Google-Language: ENGLISH,ASCII-7-bit X-Google-Thread: 1159be,9d751d6beae3105d X-Google-Attributes: gid1159be,public From: MonteMors@aol.com Subject: Re: Supplier metrics Date: 1998/08/18 Message-ID: <566f195e.35d91bf3@aol.com> X-Deja-AN: 383587534 Sender: TQM in Manufacturing and Service Industries Discussion List <QUALITY%PUCC.BITNET@vtbit.cc.vt.edu> Content-transfer-encoding: 7bit Approved: NETNEWS@AUVM.AMERICAN.EDU * Comments: ******************************************************** Approved-By: "Bill Casti (System Admin)" <help@QUALITY.ORG> Content-Type: text/plain; charset=US-ASCII X-Received: from MonteMors@aol.com by imo18.mx.aol.com (IMOv14_b1.1) id DFNTa29489 for <quality@pucc.princeton.edu>; Tue, 18 Aug 1998 00:15:13 -0400 (EDT) Mime-Version: 1.0 Newsgroups: bit.listserv.quality