🚀 go-pugleaf

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Hi again, gang(s),

Your advice last time was very helpful, and I made good use
of it.  Now I need that level of support once more.  I’ll listen
to every piece of advice I receive.

We’re talking ISO-9000.  I’m reading through a book
explaining it (“Demystifying ISO-9000”, G. W. Paradis), and
it is doing good to my head.  My problem is that I can’t seem
to understand precisely what is meant by a “policy” at the
top level, a “process” at the next level, and a "procedure" at
the next level.  I know what work instructions are - I’ve
done lots of those over the years.  Are work instructions the
equal of “procedures”?

I think what I need are examples of some policies, some
processes, and some procedures - the actual words, so I can
work out the differences in my head.  Obviously I cannot
copy them directly for my own application, and I promise to
keep them properly confidential.  But I need to be able to
recognize one level from another when I start reading the
piles of paper my company may or may not have.  If they
don’t have much, someone will need to write it.  I will need
some sort of mental image of where everything fits, and
right now, I don’t have it.

Clearly, you are thinking, a couple simple definitions would do the
job.  Sorry 'bout that.  At the moment many multiple polysyllabic words
are bouncing around my seemingly empty head, as if I had lost the
dictionary.  I need something solid, to build up from.

Can anyone share a couple examples?  Parts of examples?
E-mail dumps/copies will work fine.

Many thanks,
Jay
--
Jay Warner
Principal Scientist
Warner Consulting, Inc.
4444 North Green Bay Road
Racine, WI 53404-1216
USA

Ph:  (414) 634-9100
FAX: (414) 681-1133
email:  a2q@execpc.com

Power to the data!