🚀 go-pugleaf

On Sat, 16 Aug 1997 22:55:14 -0400, Clint Pheeney
<clint@unforgettable.com> wrote:


>In my experience teams are inextricably linked to quality.  Whilst
>quality in the workplace can exist without teams, I do not believe that
>teams can operate successfully without a commitment by the organisation
>to quality.  I would be interested in peoples observations and/or
>experiences on this issue.

My experiences are in the not-for-profit and the hospital sector.  I
agree with your observation.  In practical terms, I have found that
unless the board of directors/governors in conjunction with the senior
team make a commitment to quality, little can be accomplished in the
long term.  In the short term, quality will 'take off' but it will not
last for the long run.  If you get a chance, check out the work of E.
Goldratt.  Specifically his latest book, Critical Chain.

In the meantime, I'm looking forward to hearing how things progress.

Cheers,
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