🚀 go-pugleaf

> Date:          Tue, 19 Aug 1997 20:51:38 -0400
> From:          Genevieve Pluviose <gpluviose@eagle-electric.com>

> I am looking for someone who can train inspectors(on site) on:
>
> SPC
> Root Cause Analysis
> TQM
> Precision Mechanical Measurement
>
> Who is close to the South Carolina Area
<<snipp>>
================
Genevieve:

I have followed your previous posts and been able to identify with
what I imagine your situation to  be.  This morning's post set off
some alarm bells that I need to share with you - again based on how
my ferttile imagination perceives your situation.

I would be very, very careful about training inspectors in TQM and
SPC unless ALL, levels above the inspector were already literate in
these areas and were supportive of bringing it to the inspector
level.

Usually that is not the case, the inspectors are trained anyway,
understand the potential of the concepts and tools, and become very
frustrated when it obvious that they (the inspectors) clearly know
much much more than the managers.  This scenario only serves to
undermine the legitimacy of management.  Management becomes nervous
and jerky because they have difficulty leading people who know more
than they do - especially something as mystical and intimidating as
SPC and TQM.

The best instructors in TQM (whatever you feel that means) and SPC is
someone with clout from the management team.  If you have no one like
that, work on that problem first.

Enjoy this next phase of what must be a very, er, uhh... interesting
job.


"Scripto, ergo sum."
"I post, therefore I am."

<< All opinions, statements, &c are my own>>
L.H. Garlinghouse, C.Q.E.
Pocahontas AR U.S.A.
(870) 892-4586  ext 7659
garlinghou@waterlooindustries.com