🚀 go-pugleaf

NOTE: The following was edited to remove forwarding headers and other
dreck...folks, please learn to judiciously edit out irrelevancies before
posting your responses, like forwarding headers, routing information,
lists of cc: addresses, etc.

Thanks.
Bill

---------- Forwarded message ----------
Date: Thu, 27 Nov 1997 09:05:07 -0600
From: becky knight <wilson11@FLASH.NET>
To: Quality@PUCC.PRINCETON.EDU


Fred Nichols wrote:

> > >I see this list as essentially a sort of "peer review" process in
> > >accord with the principles of the scientific method.  Therfore, IMHO.
> > >Frank's correction of a common parapharase of a still relevant quote
> > >was in line with all of this.  At the least from the standpoint of
> > >correcting an error of checkable fact and in my mind expanding
> > >the context of meaning of the REAL quote as well - both to my
> > >benefit..
> >
> > Agreed.  We're all here to learn from one another.
> >
> > >Finally, finally, sometimes apparent repititous tangents can
> > >eventually pay off.  In my small mind, at first I put Frank
> > >Patrick's harping on TOC in this category.  It has finally started to
> > >become more and more relevant in my way of seeing things, and has
> > >resulted in a partial shift of my personal viewpoint.  I thank Frank
> > >for being a bit of a mono-maniac in this regard; and I appreciate
> > >the good fortune that no one tried to curtail his expression.
> >
> > Peter Drucker observed in his book, "Adventures of a Bystander," that he had
> > learned that whenever anything is being accomplished, it is being
> > accomplished by "a monomaniac with a mission."  Like L.H., I have a lot of
> > tolerance for monomaniacs; they tend to accomplish things.  In sweeter
> > terms, we refer to monomaniacs as purposeful, as dedicated, as persevering.
> > These are admirable qualities when turned to productive, beneficial
> > purposes.  They are extremely destructive when turned to wicked ends, hence
> > Becky's concern about the risks of hanging around with monsters.
> >
> > For what it's worth, I think the entire discussion is extremely relevant to
> > anyone who wants to understand TQM and the quality movement as something
> > more than a bag full of tools and techniques.
> >
> > Regards,
> >
> > Fred Nickols
> > The Distance Consulting Company
> > nickols@worldnet.att.net

 Hi Fred!  Your above comments are much appreciated. I had meant to
 respond sooner but just busy...
 Indeed, my quote was not intended to throw stones at anyone or any
 groups of anyones in particular.  In fact, when I put that on the list
 part of what was going on with me was that I was reflecting on my own
 actions of the day and that I had behaved in response to some people in
 the same way that they had addressed me, and it worried me to see how
 quickly I could wear down and respond in like kind....

 It is just part of being human that we do not always say or do what we
 would like to say or do...part of the difficulty in managment is that we
 forget that people will react poorly or not perform well when they are
 hungry, angry, lonely, or tired. Imagine if you are all of those at the
 same time!!! We have lots of names for this kind of behavior and too
 often they are judgemental without ever having stopped to find out what
 is really going on.... Our human relations in service and industry
 organizations tend not to have much room for human variances of mood and
 so on. Imagine attempting to apply TQM metrics to that issue. Would each
 of us be given a certain number of days to be off a step...and then if
 you are off more than your statistically determined number of
 days...well... and so on.

 The real problem with the Nietzsche quote is that it supposes the
 opposite philosophy that I realy adhere to...I believe we are
 responsible for our own thoughts, feelings, and actions on the whole. I
 believe in an inside out rather than outside in philosophy which is what
 that quote pointed towards. Some days I am just like everyone else, I do
 not want to have to rise to my own standards as they may mean I have to
 change a behavior, make an apology, correct a mistake...etc.

 Humbly and gratefully your friend,
 Becky

 since this is Thanksgiving day...how about this harmless quote from Miss
 Piggy:
 "Never eat more than you can lift"
 --
 Becky Knight            wilson11@flash.net
 My opinions, like yours, are valuable if offered with the right motives.
 They do not reflect employer's or others who influence my opinions.

 "I don't have to like the situation; I just have to like myself in it"
   Told to me by a fine fellow - Rick G.