🚀 go-pugleaf

I would like to respectfully disagree with the moderator.  A discussion
about the attitudes of employees is very pertinent to this list and to
quality.  I have been running quality programs and processes in the plastic
industry for over 30 years, and never did I make a more positive
improvement in the quallity levels of the organization until I attacked
attitudinal problems head on.   There are several excellent training
programs available that help quality professionals and human resource
personnel train people in the power of  positive attitudes (and the
destructive power of negative attitudes) on the quality level of the
products and services being produced.   One such program we have used is
"Increasing Human Effectiveness" by Edge Learning of Tacoma, Washington.
The course is designed to be given by employees to employees and the
results are nothing short of outstanding.  Even after a year, people who
have taken the course still talk about it and wear their golden attitude
pin to remind them that a postive attitude is the best thing we can each
bring into the work place and into our homes to resolve problems, build
teamwork, and improve processes that otherwise cause major quality issues
for us and our organization.   Please, let this discussion continue -  I
would love to hear from other Quality and HR  professionals about their
experiences with attitude training.

Tony Mack
VP, Development & Quality
Fabri-Kal Corp
Kalamazoo, MI
tmack@f-k.com

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>>Subject: Re: Negative Employees


>>Any ideas other than transferring them or firing them?
>>

>Well, at a minimum, you need to get their attention.

> Point out to them how their behavior is disruptive and adversely
 >affecting everyone, ask for their comittment, offer to help, get the
 >rest of the work group involved, lay out a plan, set a timetable,
 >monitor and follow up, expect some backsliding, and keep at it.

> If after a reasonable amount of time their behavior has not changed,
> then fire them. You've earned the right.

> RB

>charlestonrhett@yahoo.com