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---------- Forwarded message ----------
Date: Sat, 21 Nov 1998 12:45:45 +0530 (IST)
From: Prasad Reddy <prasad@lin.iisim.ernet.in>
To: mineral.maertens@wmich.edu
Subject: FUTURE OF QUALITY IN 21st CENTURY

In a message dated 11/19/98 15:41:08, you wrote:

<<
My question is: IS THERE A FUTURE FOR QUALITY IN THE 21st CENTURY?
What news (or old) should I look for for next century's quality? What
will be new to you?

Your thoughts are welcome.
Johan Maertens, CSP, MSE
Western Michigan University
Engineering College

mineral.maertens@wmich.edu
>>

I feel there importance of the quality growing and it will continue

to a crucial player in the future competitive business environment.

But the focus is shifting from product quality to quality of the

whole supply chain.

It is visible from many companies drive to improve the quality of

its vendors as well as the service quality of the distribution network.

In the past quality meant only standardising technical specifications of

the product and the company's processes to meet the set standards.

Quality emphasis was mainly for Manufacturing firms.

But now the focus is customer needs. It is evident from the new straegies

of the organisations have the competitive edge.

Now the trends are to apply TOTAL QUALITY MANAGEMENT all the organisations

including service organisations, NGOs and Goverment organisations and even

to universities, Colleges and schools.

To quote an example There was a symposium on

"TOTAL QUALITY MANAGEMENT IN THE SCHOOL EDUCATION, QUALITY CIRCLES IN
SCHOOLS"

organised in India participated by teachers and students from 20
countries.


I feel in the coming few years the TQM aspects will be applied to

every walk of life. It is the future of the business.

Please provide me the feedback it will be helpful in refining thought
process

regards

Prasad Reddy
IISIM
prasad@iisim.ernet.in