🚀 go-pugleaf

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> With regard to the question, "is quality dead" I
> think the response would have to be a resounding
> No!  Corporations, I believe, understand that
> Quality is an essential part of their business, as
> essential as understanding your market or showing
> a profit at the end of the year.  I think what is
> driving the change in the Quality arena is
> competition.  For years we have relied on "Quality
> Departments" or "Quality Professionals" to catch
> mistakes and provide solutions to eliminate the
> "Root Cause", we did this by employing Inspectors,
> Quality Engineers,
> Quality Auditors, Material Review Boards,
> corrective action centers and the
> list goes on.  Business viewed these functions as
> eating into overhead budgets, as more often than
> not the monetary gains produced were difficult to
> measure, intangibles to most businesses.  In
> today's market I see a shift away from Quality
> departments (down sizing if you will) and
> emphasizing the importance of quality through out
> the entire work force.  So in response to the
> question is quality dead I would refer you to an
> old business axiom; "you can eliminate the middle
> man but you can't eliminate his function" I think
> the same could be said about  Quality and their
> evolving role in the future of business.



Mike Clark
mclark@ksaits.com


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Message-ID: <3657A5F1.AC58C31C@ksaits.com>
Date: Sun, 22 Nov 1998 08:49:39 +0300
From: Mike Clark <mclark@ksaits.com>
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To:
        TQM in Manufacturing and Service Industries Discussion List
 <QUALITY@PUCC.BITNE
 T>
Subject: Re: Is quality a fad? Is quality dead?
References: <199811220258.SAA11095@fw-es05.hac.com>
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With regard to the question, "is quality dead" I
think the response would have to be a resounding
No!  Corporations, I believe, understand that
Quality is an essential part of their business, as
essential as understanding your market or showing
a profit at the end of the year.  I think what is
driving the change in the Quality arena is
competition.  For years we have relied on "Quality
Departments" or "Quality Professionals" to catch
mistakes and provide solutions to eliminate the
"Root Cause", Inspectors, Quality Engineers,
Quality Auditors, Material Review Boards and the
list goes on.  Business viewed these functions as
eating into overhead budgets, as more often than
not the monetary gains produced were difficult to
measure, intangibles to most businesses.  In
today's market I see a shift away from Quality
departments (down sizing if you will) and
emphasizing the importance of quality through out
the entire work force.  So in response to the
question is quality dead I would refer you to an
old business axiom; "you can eliminate the middle
man but you can't eliminate his function" I think
the same could be said about  Quality and their
evolving role in the future of business.




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