🚀 go-pugleaf

s316035@student.uq.edu.au (Bruce Collier) wrote:
>  Has anyone purchased a PC from Beyond Computers in Sydney?  If so, 
>  have you found their quality and after-sales service to be 
>  satisfactory?

My experiences with Beyond Computers were not all good.

I purchased a system from them early this year.  I clearly specified the 
components which I wanted, but when I picked up the system they had 
substituted cheaper components in several places:
I requested a Creative Labs Sound card and CDROM but got a no-name clone
I requested an EIDE HD controller but got an IDE controller.
I requested a fast 16550 UART comm port but got a standard (slow) one
I requested a motherboard with 4 SIMM slots bot only got 2.

Beyond exchanged the parts on my request, but it should not have been 
necessary.

A few weeks later the floppy stopped working due to what turned out to be 
a motherboard fault.  This was fixed after much argument.

In their defense I must say that the machine has worked wothout any 
peoblems since then.  

I went to Beyond because, at the time, they had the best price that I 
could find, but I haven't been back.

I would be surprised if the on-site support extended to Queensland.

I deal with a couple of suppliers in Sydney who I would consider more 
reliable.  If you email me a copy of the quote from Beyond I would be 
happy to see if I can get a similar (or better) price from one of them.

If support is an issue, I would recommend that you look for a local 
supplier.  As I work exclusively in Sydney I cannot recommend one of 
them.


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Michael Smith                                       msmith@mpx.com.au
                     
Emmenjay Consulting 

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