🚀 go-pugleaf

In article <1992Oct2.195746.1563@bcars6a8.bnr.ca> michael.hahn@bnr.ca writes:
>
>Just in case anyone is interested in the latest w.r.t the lousy
>service I reported from one of our local computer shops.
>
>I got a call from another one of the owners and can you guess what
>his response was to my posting.
>
>A) We are sorry that you felt as though you were treated badly by our
>   service department. Customer satisfaction and company reputation are
>   very important to us. Can we arrange to meet and discuss what could
>   be done to turn your experience into a positive one.
>
>B) You were wrong about being treated badly. You just expect to much as
>   a customer. 
>
>C) You are wrong about being treated badly by our service department. 
>   You can not go around posting negative things about our company.
>   I have sued people before and have never lost. In one case the quy
>   lost his house defending the lawsuit. So if you don't post a retraction
>   saying that you were mistaken and angry, I will sue you to defend my
>   companies reputation and it will cost you thousands of dollars to defend
>   yourself.

I wonder, is this what he said, or how you chose to interpret his
words?  As I remember your first post, you seemed to interpret any
statement you didn't like as a personal insult (weren't you translating
everything the man said as "you're an idiot and I don't believe you" or
something?)

Personally, I have no data on which to evaluate what really happened,
so I must weigh this accordingly.  I have no way of knowing how
reasonable you usually are as a customer - I know some people who
are impossible to please.

The Rhealist - Rheal Nadeau - nadeau@bnr.ca - Speaking only for myself