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Article View: borland.public.cppbuilder.upgrade
Article #540

Builder 2006 -Maintenance??!!!

#540
From: Gene Norris
Date: Tue, 01 Nov 2005 16:26
66 lines
3767 bytes
Has anyone looked at the pre-order discount?

Borland� C++Builder� 2006 Professional Upgrade	$391.00
C++Builder - 1 Year Support and Maintenance 	$327.00

Borland� C++Builder� 2006 Professional		$927.00
C++Builder - 1 Year Support and Maintenance 	$327.00

Borland seems to think we want to automatically purchase maintenance 
with our upgrade/new purchase. What is the story?!

Is this required for patches/updates to a "new" product? If so, I'm 
willing to bet we should all wait at least a year for the bugs to be 
kicked out, before making a purchase.

This is ridiculous, especially when you consider C++Builder users who 
haven't seen any kind of support or maintenance to the product in years. 
I'm glad to pay for upgrades, but support/maintenance?! I remember 
Borland announcing end of life on C++Builder a couple of years ago, is 
that the kind of maintenance we should expect. Give Borland your money 
now, and maybe we will support the product you just purchased. On the 
other hand if you don't pay for maintenance, don't go to Borland for 
help when you have problems with the new software you just purchased.

We pay software maintenance on products, however, they are all regularly 
updated and the updates are included with maintenance. I haven't seen 
this with BCB.

Question 2: What will the new license agreement be? Borland evidently 
doesn't have anyone still working there who remembers the Borland C++ 
V4.0? (I think). We have a update version that requires v5.0 which 
requires version 4.0... After just getting a new computer, two versions 
of  BCB had to be installed before we could install 6.0 and that 
requires a login to Borland for a software key. Borland has certainly 
been changing for the worse on licensing, what ever happened to treat it 
like a book? If I buy the upgrade, how many installations will have to 
be performed? four?!

If Borland thinks it can keep track of maintenance, how come they can't 
remember the versions I have purchased directly from them? And if they 
can, why is upgrading such a licensing hassle?

Don't get me wrong, I love the product. I have used TurboC v1.0 and 
_every_ version since. I would just like to know what Borland is 
actually planning to do and how they are going to charge me for it.

On the other hand, if Borland wants to treat customers like Microsoft 
treats its customers, then why should I keep coming back to Borland? How 
_is_ Borland better?

-- 
Gene Norris
Engineering Manager

Athens Technical Specialists, Inc.
8157 U.S. Route 50
Athens, Ohio
45701-9303

740.592.2874
FAX.594.2875

http://www.atsi-tester.com/

visit ATSI's on-line shop:
http://www.atsi-tester.com/shop/
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Date: Tue, 01 Nov 2005 11:26:56 -0500
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