🚀 go-pugleaf

An open letter to Borland International


Sirs,
   I bought a product from you about 9 or 10
weeks ago - J Builder Standard Edition version
1.0.  It is really a nice program and I like
it a lot.
   Approximately 5 weeks ago I downloaded the
the 1.01 patch from your web site.
   I followed the instructions and it installed
perfectly.  Unfortunately, the next day I 
uninstalled the product because I was having a
problem and thought it may have been caused by
the patch.  It turned out to be something else.
   So, I reinstalled J Builder 1.00 Standard
Edition and attempted to reinstall the patch.
I couldn't do it.  I tried for 3 days to install
the 1.01 patch and it would consistently fail.
   After wasting MUCH time I finally decided to
give up and just order the $15.00 CD refresh
CD that was mentioned on your web page.
   About 10 days later I got the package from 
Borland.
   Except, I didn't get the upgrade CD .... I got
another copy of J Builder 1.00 with manual and
sun glasses.
   I was rather irritated.  Almost 2 weeks now
and I was still stuck on version 1.00.
   I called your 800 number and they said they 
would immediately ship me the 1.01 refresh CD and 
that they were sorry about the mistake.
   A week later I received the much anticipated
package.
   Except it was another copy of J Builder Standard
Edition version 1.00 with manual and sun glasses.
   Now I was really peeved.
   I called your 800 number again and they 
appoligized again.  They said they would send me
the 1.01 refresh CD for sure THIS time.
   Well today ..... 5 days later I finally got the
package from Borland.
   Except it was ANOTHER copy of J Builder Standard
Edition version 1.00 with manual and sun glasses.
   I have several open questions.

1.  Am I the only one who is experiencing this 
difficulty in trying to obtain the upgrade?

2.  Will I EVER get the upgrade CD?

3.  Do only enterprise customers get the refresh CD?

4.  Do you really expect to stay in business long
if you can't fill one $15.00 order?

5.  Should I open a distributorship to get rid of
the extra copies of J Builder Standard Edition version
1.00?

6.  How many pairs of sun glasses do I need?


   I really, really, really, really, REALLY, would
like to upgrade to J Builder 1.01

   Really.

   Two last questions.

1. JUST WHAT DO I HAVE TO DO TO GET MY 1.01 REFRESH
CD????

2.  OR IS IT TIME TO LOOK AT OTHER PRODUCTS FROM 
COMPANIES THAT CAN FILL AN ORDER?


Gary L. Robinson
P.O. Box 359
Christiansburg, OH  45389
grobin@coax.net


A satisfied user of J Builder Standard Edition version
1.00 who has not been allowed to update to 1.01