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Article #16140

Re: Incredible answer from pre-sales support

#16140
From: Jason Burton
Date: Tue, 30 Mar 1999 00:00
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I guess the way Borland sees it is that even though JBuilder doesn't come
close to a stable, professional Java IDE, they still have the best tool on
the market.  Instead of the saying "We have the most satisfied customers in
the industry!," Borland is trying the "we have the least dissatisfied
customers in the industry!"  The problem is that so far, this attitude is
working.  If there were other options with equal quality, I would drop
JBuilder in a heartbeat and write letters to the marketting folk at Borland
and ask them what's up with this high-horse stick-up-their-@$$ they seem to
have.

> I call up Borland at 800-523-7070 to find out about Java 2 debugging
> support.
>
> The answer "currently we do not have a product on the market" (which I
> knew),
> but worse "I'M NOT ALLOWED TO TALK ABOUT WHETHER WE EVER WILL"
>
> Excuse me? What do you mean, you won't tell your customers whether you
> will ever
> have a product supporting Java 2?
>
> Well, you just lost a customer ... This is one of the most incredible
> answers I
> ever got from any sales person ...
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From: "Jason Burton" <Jason.Burton@McLeodSoftware.com>
Subject: Re: Incredible answer from pre-sales support
Date: 1999/03/30
Message-ID: <7dr5fk$a7u3@forums.borland.com>
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