🚀 go-pugleaf

On Tue, 30 Mar 1999 12:04:28 -0600, "Jason Burton"
<Jason.Burton@McLeodSoftware.com> wrote:

>> I call up Borland at 800-523-7070 to find out about Java 2 debugging
>> support.
>>
>> The answer "currently we do not have a product on the market" (which I
>> knew),
>> but worse "I'M NOT ALLOWED TO TALK ABOUT WHETHER WE EVER WILL"
>>
>> Excuse me? What do you mean, you won't tell your customers whether you
>> will ever
>> have a product supporting Java 2?
>>
>> Well, you just lost a customer ... This is one of the most incredible
>> answers I
>> ever got from any sales person ...

>I guess the way Borland sees it is that even though JBuilder doesn't come
>close to a stable, professional Java IDE, they still have the best tool on
>the market.  Instead of the saying "We have the most satisfied customers in
>the industry!," Borland is trying the "we have the least dissatisfied
>customers in the industry!"  The problem is that so far, this attitude is
>working.  If there were other options with equal quality, I would drop
>JBuilder in a heartbeat and write letters to the marketting folk at Borland
>and ask them what's up with this high-horse stick-up-their-@$$ they seem to
>have.

First off, let's settle down and be practical.  Do you really think we
set out to "just get by" when we put out a product.  No way, we try
and put out the best product on the market and according to what I've
heard from the masses, we have the best Java development product out
there.

As for the answer that was received, it is close to our "official
line" but not quite.  To be truthful our support engineers here should
say something to the extent of "We are unable to comment on unreleased
software prior to it's official release".  There is nothing strange
with making a statement like this or a software company that has a
policy like this.  Something may have become lost in the translation.

If you seek absolute perfection, then I highly recommend applying for
a job here when we have openings because those are the exact qualities
we like to see in our developers.

John Frazier (borland.com)

http://www.borland.com/devsupport/disclaim.html