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Article #19176

Re: JBuilder 1.01 Installation Problem

#19176
From: Andrew Bennett [ Borland ]
Date: Mon, 02 Mar 1998 00:00
38 lines
1965 bytes
Gary L. Robinson wrote:
> 
> Now, I can't install the 1.01 upgrade.  Same symptoms as you
> noted.  Blank scrren where the license text should be at.
> Blank screens for picking choices for installation AND then
> IF you try and install anyway .... it bugs you to DEATH telling
> you that you didn't make ANY choices.

Make sure all the patch files (jb*.exe, patch.N) are in the
directory pointed to by your TEMP environment variable.  Sounds
like you moved them.

You can get a 1.01 cd rom by calling our Order Desk for shipping.


> I have cleared out the TEMP directory, tried all sorts of tricks.
> and even called Borland Tech Support - ONLY to be left on
> HOLD for 20 minutes - long distance.

Not sure when you called us.  I don't see your name in our tool.
Sometimes the early mornings can be rough with some hold times;
but other than that, it shouldn't be too long.  Unless there was
a problem in our phone system or something.  Hrm.



Andrew
--
  Andrew Bennett
  abennett@borland.com

  Due to my workload, personal email more than likely won't get a reply.
  Support options are detailed at http://www.borland.com/devsupport/
  I am unable to answer support questions via email at this time.

  Check http://www.borland.com/devsupport/jbuilder/ for FAQs and
  additional JBuilder support related help.
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From: "Andrew Bennett [ Borland ]" <abennett@borland.com>
Subject: Re: JBuilder 1.01 Installation Problem
Date: 1998/03/02
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