🚀 go-pugleaf

I've been banking with First Interstate Bank since 1984, and I've 
had pretty good luck with them.  On one occasion, their customer
service department took steps above and beyond the call of duty
to expedite some paperwork to a mortgage company when I was buying
a house.  For that reason, I have stuck to them.

But they have screwed up so royally that it is really scary.  My
July checking statement didn't arrive.  Not First Interstate Bank's
problem, of course.  The post office managed to lose it -- it didn't
come to me, or go back to the bank.

I didn't notice the absence of the July statement until the August 
statement arrived.  No problem, I'll just call my branch and ask
them to print me another copy.  So that's what I did.

Two weeks pass.  I call again, and make the request.

Another couple of weeks pass, and the September statement arrives.  
My wife calls and makes the request for the third time.  This time,
they promise to FAX us the July statement THAT DAY.

The next day, my wife calls again, and they explain that they have
lost the microfiche that has my July statement on it.  They don't
know how long it will take.

Two weeks pass, with no explanation, no statement, no apology.  I
call, and I am told that they will make another request of the downtown
microfiche center for my statement.  No apology, no apparent concern.

Monday, I call the vice president in charge of that region of 
California.  His secretary gets the branch manager on the line --
and she explains that First Interstate Bank, having lost the micro-
fiche with my checking statement on it, probably doesn't have a way
to reconstruct that microfiche.

I suppose I could understand if I was asking for a checking statement
that was years old.  But three months ago?  Don't they make backups
of anything?

I am pissed -- and I'm moving my account.
-- 
Clayton E. Cramer {uunet,pyramid}!optilink!cramer  My opinions, all mine!
Prohibiting law-abiding people from owning guns because they might be stolen
by criminals is like prohibiting women from going out at night because they
might be raped.