🚀 go-pugleaf

Dear Consumers,

We just want to express our opinion against Capitol Toyota with the
internet community in the Santa Clara county.  We have recently gone
through a bad experience with the management staff at Capitol Toyota
and feel that consumers should avoid such a dealership.

To make the story short, one day we stopped by Capitol Toyota in San Jose,
and after being pressured by a salesman to buy a car we ended up putting
a deposit down but did not take the car when we left.  We went home and
realized we didn't want that car, so we requested our deposit back.
Capitol Toyota management staff refused to refund our deposit, and
they were right down rude and nasty.  The people we talked to include
the General Manager (Scott Simms), Sales Manager (Jim "total rude"),
and another manager (George Arosco).  One of them, George Arosco even
went as far as telling us that he would have someone park the car in
front of our house that night (in order to claim that we had taken the
merchandise).  They even challenged us to sue them knowing how much
time and effort that will take.  As we talked to many other dealers
in the Bay area, they all confirmed that legally we did not own the
vehicle since we had not taken the car, and should be able to get our
deposit back.  One attorney also told us that there is a federal law
(civil code 2981) stated that there must be posession/ delivery before
a contract is complete.

The point we want to make is that Capitol Toyota's management staff
is just concerned about getting one dirty sale and not at all about
customer satisfaction.  We hope this message will influence your
decision in considering such dealership as Capitol Toyota.  We were
also told that Capitol Nissan/Volvo is under the same owner as
Capitol Toyota.

Thank you for your support.

The Hong's