🚀 go-pugleaf

DYNAMIC SEMINAR AT CALIFORNIA
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Les Brown "The Motivator" and Lana M. Ruffins "The Educator" have teamed
up to bring you to the Next Level in Business and Personal Motivation
Seminars.

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THE NEXT LEVEL - "IMPROVING CUSTOMER SERVICE"
November 16, 1994 @ DoubleTree Hotel in Marina Del Rey, California
For reservations, call (213)RESULTS or (310) 474-8569.
For more information, e-mail LMRjs@aol.com (America Online)
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INTRODUCTION:

1. Do most of your employees act as if customers sign their paychecks?
2. Is your company or business in a customer service crisis?
3. Do you understand business economics and how it relates to customer
service?

With holidays fast approaching and 1994 coming to an end, are you and your
business ready to Come Alive in 1995?  Total quality customer is the
ultimate weapon to give your business its competitive advantage!

This dynamic seminar will show you how to improve customer satisfaction,
increase productivity and profitability.  Our goal is to provide a set of
key principles and the motivation for improving customer service.

If you're handling inquiries, solving problems, or managing a customer
service operation, this seminar will help you increase efficiency in all
areas of customer service.  During this session, you will learn more
about:

* Understand what customer service really means.
* Understand perception and behavior.
* How to plan, respond to, and anticipate customer needs.
* How to handle inquiries and solve problems in ways that build customer
needs.
* How to make appropriate service and sales recommendations.
* How to use benefits to build long-term relationships, manage objections,
and reach agreement.
* How to ask for referrals and build your profits with every customer
contact.

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Quality Customer Service is whatever enhances customer satisfaction, or
lack of it.  It is the difference between how a customer expects to be
treated and how he or she perceives they are being treated.

The Future of Your Business is inYour Hands ...
Make Sure Your Future is in Capable Hands!