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  U.C. Berkeley's ISO, BPR and CMM Seminars - A Practical Approach
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During the WEEK of MARCH 18, 1996, in San Francisco CA, U.C. Berkeley 
Extension will offer three seminars focusing on the ISO 9000 series 
of standards, Business Process Reengineering, as well as the 
Software Engineering Institute's Capability Maturity Model (CMM).  

These ISO/CMM seminars go beyond the routine to address advanced 
topics such as the long term implications of maintaining ISO
registration, common myths promoted by a variety of books and
inconsistent interpretations of the standard, and how a new
international model called SPICE is attempting to harmonize
the ISO model for software and the CMM.  The Business Process
Re-engineering (BPR) session addresses the application of technology 
in process definition, work flow, and group collaboration.

Versions of these courses have been offered to international
audiences through other non-profit professional organizations 
including Semiconductor Equipment and Materials International (SEMI) 
and the American Society for Quality Control (ASQC).

ISO REGISTRATION FOR SOFTWARE AND SYSTEM PROVIDERS, MARCH
18-20, 1996, focuses on preparing software and information
technology organization ISO implementation teams to define
effective processes that deliver consistency, flexibility, and
ISO compliance.  The seminar prepares the student to manage
their ISO registration activities with the same attention,
rigor, and return on investment associated with the introduction
of a new product or service.  The seminar ensures that the
attendee will:

* Understand how ISO 9001 and ISO 9000-3 apply to software
  engineering and information technology organizations.
* Plan and manage implementation activities to achieve
  registration on time and within budget.
* Gain and maintain organization-wide support.
* Understand the long term benefit of registration through proper
  implementation and continuous improvement.

Course modules and frequent exercises focus on the specific
skills required to develop ISO compliant business systems that
improve organizational effectiveness and sustain product quality:

* Detailed overview of the standards - understand the practical
  application of the ISO requirements.
* Mapping processes - create a visual road map to define and
  analyze processes.
* Documenting processes - communicate objectives and methods in as
  few words as possible.
* Implementing processes - anticipate obstacles that can delay or
  block the introduction of new policies, procedures, and
  standards.

BUSINESS PROCESS REENGINEERING: BEYOND TECHNOLOGY, MARCH 
21, 1996, prepares the student to anticipate the impact, 
obtain the potential benefits, and avoid the pitfalls in 
applying technology to reengineering business processes.
The seminar ensures that the student will be able to:

* Determine organizational need and readiness for change
* Plan for all aspects of the implementation of new
  technology
* Identify processes that benefit most from the application
  of computers and information technology
* Select technology that fits your organization's needs for
  management control and productivity
* Avoid the assumptions that dilute the success of process
  reengineering
* Managing information

COMPARING THE SEI CAPABILITY MATURITY MODEL (CMM) TO ISO 9001,
MARCH 22, 1996, allows the student to identify and leverage
the strengths of these two models to improve software
engineering practices in their company.  The seminar prepares
the attendee to build durable, maintainable business practices
that incorporate both the SEI and ISO frameworks.  The seminar
ensures that the student will be able to:

* Apply ISO 9001 to software engineering through the guidance in
  ISO 9000-3.
* Resolve apparent discrepancies between ISO 9000-3 and ISO 9001.
* Use the CMM to answer key questions asked by ISO 9001.
* Identify the areas of overlap and difference between ISO 9001
  and the CMM.

Instructors:
Bob Bamford and Bill Deibler have a long and successful history of ISO
implementation in a variety of software and IT companies throughout
the United States.  Bob and Bill are the principals of SSQC. Since 1990, 
SSQC has specialized in supporting organizations in Software Engineering 
Life Cycle Definition, Software Quality Assurance and Testing, Business 
Process Reengineering, and ISO 9000 Registration. 

They have developed and published numerous courses, auditing tools,
research papers, and articles on interpreting and applying the ISO 9000
standards and guidelines. They are frequent instructors at international 
conferences; their bibliography includes the Standards article in the 
October 1993 issue of IEEE Computer, "Comparing, contrasting ISO 9001
and the SEI capability maturity model".

They have been participating members of standards committees, including 
the ANSI/RAB Software Quality System Registration committee, and were 
principal authors and editors of "A Guide to Software Quality System 
Registration under ISO 9001".  They are active United States TAG members 
in the ISO/IEC JTC1 SC7 - Software Engineering Standards subcommittee.

Bob and Bill are also active as contract third-party auditors for the 
British Standards Institution (BSi).

Contacts:
A full BROCHURE and FURTHER INFORMATION on ENROLLMENT can be
obtained by calling UC Berkeley Extension at (510) 642-6117 or
faxing (510) 642-9948.