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Customer Service Training / Customer Service Programs
We offer four very exciting customer service programs. These customer 
service programs run anywhere from one day to three days in length, 
depending on how comprehensive a customer service program you desire.

Comprehensive Customer Service -This is our three-day comprehensive customer 
service workshop. During this workshop we will cover understanding what 
customer service is, customer expectations, handling complaints to retaining 
customers and much more....
Click http://www.ljlseminars.com/cs_comprehensive.html for our Comprehensive 
Customer Service Program Outline.

Handling Customer Complaints -Our two-day customer service program focuses 
on handling customer complaints. During this workshop we will cover 
everything from understanding what customer service really is to learning 
how to handle complaints and use them to build your business, understanding 
the customer business relationship, customer satisfaction and customer 
service teamwork.
Click <http://www.ljlseminars.com/cs_complaints.html>  for our Handling 
Customer Complaints Outline.

What is Customer Service -This is our one-day basic customer service program 
which focuses on understanding what customer service is all about. During 
this workshop we will cover understanding what customer service really is to 
learning how to deal with customers professionally.
Click http://www.ljlseminars.com/cs_whatis.html  for our What is Customer 
Service Outline.

Customer Service Telephone Techniques -This is our one-day customer service 
program which focuses on customer service telephone techniques. During this 
workshop we will cover everything from understanding what customer service 
really is to learning how to deal with customers over the telephone or 
face-to-face.
Click http://www.ljlseminars.com/cs_telephone.html  for our Customer Service 
Telephone Techniques Outline.

Customer Service & The Use of Email -This is our one-day customer service 
program which focuses on customer service and the use of email. During this 
workshop we will cover everything from understanding what customer service 
really is to learning how to deal with customers using email.
Click http://www.ljlseminars.com/cs_email.html  for our Customer Service - 
Use of Email Outline.

All seminars can be provided as "on site" seminars at your location. If your 
company or firm does not have its own training facility we can conduct any 
of our seminars at an offsite location near you for an additional fee. You 
may also some here to Stratford, CT if you would like.

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Lenny Laskowski, DTM & Professional Speaker
         FREE Monthly Speaking Tips
 http://www.ljlseminars.com/monthtip.htm
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LJL Seminars   http://www.ljlseminars.com
Presentation Skills Seminars & Keynotes
         & Internet Marketing

Voice 1-203-375-5617   eFAX: 1-305-489-6481
In Continental USA:  1-800-606-4855
430 Freeman Avenue, Stratford, CT. 06614, USA

Subscribe to our FREE Simply Speaking E-Zine
           mailto:Sales@LJLSeminars.com
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http://www.ljlseminars.com
mailto:LennyL@LJLSeminars.com

Order a copy of our new book
"10 Days to More Confident Public Speaking"
http://www.ljlseminars.com/book_order_form.html

or if you prefer the audiobook
http://www.ljlseminars.com/audiotape_order_form.htm