🚀 go-pugleaf

docw wrote:

> Sylvain-- can you please help me out?

Not for lack of wanting to, but I doubt I can...  :-(

> Please, could you advise me what to do next?

Switch service providers?  Seriously, if you can't get the support you
desire from your existing service provider, and the service they
provide has decreased in quality (ie.  They no longer offer a newsgroup
which you find useful), you're probably left with little choice.

I'm "just" the news admin from a relatively small university, I'm
afraid.  There's very little I can do to influence the commercial
providers...

> I've also contacted Vianet support, but no reply.

"No reply" would definitely have me looking for another service
provider, and not thinking twice about it...

I don't know how well covered the area where you live is, but you might
do well to have a look at Istop's coverage area and see if they're able
to offer you service.  They're still a relatively small service
provider, but their service is quite acceptable, and their "customer
service" is much better than any of the larger ISPs (ie. they respond to
email and telephone calls, and actually try to work with you to resolve
problems...)

-- 
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Sylvain Robitaille                              syl@alcor.concordia.ca
 
Systems analyst / Newsmaster                      Concordia University
Instructional & Information Technology        Montreal, Quebec, Canada
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