🚀 go-pugleaf

Ben, I think your topic thread here is excellent and I'm shocked that no
one else has responded (at least my server didn't show any responses)!

Count me in as one who returns things that don't live up to their
promises!

For example, last summer I purchased a sandbox from Toys 'R' Us that the
employees had assured me would be waterproof (it was the "castle"
sandbox).  I also bought 3 bags of their sand, at about $5.00 per bag. 
Every time it rained, the sandbox became a mucky mess and it would take
about 3 days of sunshine to dry it out enough to use it again.  After
the third soaking, I emptied the wet sand out of the sandbox, gave it a
short rinse with the hose and marched it back to Toys 'R' Us.  They were
*not* impressed, needless to say, but they *did* refund my money.  In
addition, I insisted that they refund the money for the sand, which they
also did -- albeit grudgingly.

My motto is that "you don't get anything if you don't ask for it".  My
neighbour bought the same sandbox and couldn't be bothered to return it.
And there it sits!

Ben Singer wrote:
> 
> I'd like to elaborate my previous post. Canadians are generally mortified
> at the thought of returning things--particularly to super markets. Yet
> that's the only way consumers can hope (a dim hope at that) to bring
> about change in product quality. How many of you have EVER returned a
> food or other product to, say, Loblaw's? Would you return a rotten orange
> or cantaloupe or a can of salmon that stank when the can was open? Would
> you return ice cream that had been melted down and refrozen or milk that
> had been outdated when you bought it unawares or Philadelphia Cream
> Cheese because it was gummy tasting or bagels that tasted like Wonder
> Bread? Wm F. Buckley long ago pointed out in an article in Esquire that
> Americans are afraid to complain, but I suspect Canadians outdo them many
> times over on this issue...How about sharing your experiences in this
> newsgroup on this subject?