🚀 go-pugleaf

Stay away from General Electric products that have the name
"Thomson Consumer Electronics" on them.  Their customer non-service
and repair is worse than useless. 

As a thank you present last fall I was given a refurbished GE digital 
telephone/answering machine.  It needs digital voice repairs.

I followed the instructions in the user manual for repair. Despite over 
26 calls to their Canadian customer service number, and sending the phone 
back to them, I have gotten nowhere.  Not even talked to a human being.
Just recorded messages with addresses.  I did get through on the 1-800
line in the States.  They told me that yes they support refurbished and to
send the machine to the Downsview address.

TCE Canada returned the phone to me with a standard form letter (IN ALL 
CAPS!?!?!) refusing to have anything to do with it.  No help, nothing.

They built crap, it had to be refurbished.  It's still crap and now they
refuse to service it.  Even though their name is all over the product 
and the literature.
Play safe.  Buy someone else's equipment.

-- 
Amanda Ford
aford @ nortel.ca