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Article #2189

Another complaint...Brother printers

#2189
From: Annette L. Demers
Date: Sun, 15 Dec 1996 00:00
34 lines
1687 bytes


Ok while I'm here here's another story to amuse and warn you all.

The middle of November my Brother HJ400 printer broke down after about 2
years of infrequent use.  The warranty was going to run out in about 2
weeks, so I rushed it in to one of the only 2 authorized service centres
in Windsor.

The centre sent away for authorization to fix the printer under warranty
from Brother.

Brother waited ONE month before giving its reply, and the reply was:

"We are  cutting service centres and guess what?  This one is getting cut!"


Now there is one authorized service centre in Windsor and my warranty is
now up...  

isn't that convenient for Brother?

I phoned the warranties department and the person was unavailable, so I
left an urgent message on her voice mail asking her what recourse I had on
the matter.  The person as of yet has not bothered to return my message.


Watch out! Beware!  :)
--
Annette Demers            -"Come to the edge," he said.  They said "We are
U Windsor Law               afraid..."  "Come to the edge,"  he said. They  
az127@FreeNet.Carleton.CA   came. He pushed them and they flew. -Apollinaire  
   
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From: az127@FreeNet.Carleton.CA (Annette L. Demers)
Subject: Another complaint...Brother printers
Date: 1996/12/15
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