🚀 go-pugleaf

That's exactly the problem, no one really watches the watcher, and that's
how I got Bell Canada.....

Call them up and ask them to put you on the no-call list list according to
CRTC decision 10-94. If they try to tell you to call elsewhere, tell them
that the CRTC regulation says that all you have to do is call them and tell
them, not that you have to go chasing after the right person in the
company, and so therefore, you have already notified them, so they had
better have already marked your account as such. Make sure you ask for
their name or number, write down the date and time as well (a friend of
mine suggests that you also ask the colour of their socks or nylons, and
keep that... it's pretty hard to deny "I talked to you on Thursday the 17th
of October at 2:15pm and you were wearing taupe nylons")

They have 30 days in which they can make an error. On the 31st day, you
should legally be free of them for 3 years. If, and this is the big one,
they do call, call back immediately and ask them to do something about a
company that has violated CRTC regulation 10-94 for telephone solicitation
while on a no-call list. When they ask you who did it, tell them WHO, what
time, from what division, and ask when they are making the disconnection.
Usually at that time, they will react to make sure you don't get any more
calls. But, just to really punish them for being so inefficient, make your
complaint to the CRTC. 

Once you complain to the CRTC, you have a right to a response from the
company, and the CRTC. Ask them to disconnect that department, or if not,
to find a punishment that fits the crime.

If you don't get a reply in 30 days, send another letter, mentioning the
case number or date of the first, to the CRTC and ask if this is proper for
the company not to answer such a serious violation of the CRTC regulations.
Also ask if this shows how much respect they have for the CRTC, their own
customers and the regulations.

Many people forget that the consumer has all the power in this
relationship. You can tell the CRTC your opinion and the phone company
can't do a thing about it. Because if they do, it goes on record at the
CRTC and becomes an even bigger bone of contention.

BTW, there is a good home page about Bell Canada that someone make which
sort of mocks their marketing. It's called HellCanada and it's at
http://www.geocities.com/capitolhill/4355 (which incidentally, spell HELL
on the telephone keypad - cute)



jeanette <jeanette@direct.ca> wrote in article
<51s9u5$b8i@aphex.direct.ca>...
> On 18 Sep 96 04:07:15 GMT, "Eric" <eric@inforoute.net> wrote:
> 
> >Doug, just ask them to "Put me on your no-call list." and you legally
don't
> >have to hear from them for another 3 years (excluding the next 30 days,
> >where they are allowed to err). That's the CRTC's regulation 10-94 and
it
> >applies to anyone doing cold call telephone solicitation. If they call
> >back, after the 30 days, complain to your phone company. Too many
> >complaints and they lose their phones (Notable exception to this rule is
> >your local phone company - who the CRTC seems to be to chicken to punish
> >with the same rules - Doesn't everyone want to see the ads... Bell, not
> >answering your calls!)
> 
> 
> Gosh, if that's CRTC's regulation, why was BC Tel persisting in
> phoning me?  Who watches the watcher???
> 
> Jeanette
> 
> 
>