🚀 go-pugleaf

Electronicsforless.ca is a sleazy company to deal with. Let me explain -

I ordered a TV through their web site which they shipped. However, one 
of the options for shipping was by UPS for which I paid extra. They 
ended up shipping by Sameday Delivery Service. When I queried this they 
explained that the parcel was too big and too heavy for UPS. They did 
not offer to refund the difference between the UPS cost (which they 
showed available for this item on the order page) and their regular 
shipping cost (for anywhere in Canada).

On the forecast delivery day it did not show up. Upon checking the 
tracking information it showed that the TV went to Ottawa, then 
Montreal, and then back to Toronto. I sent them an email about this, but 
did not receive a reply. A week later I sent Sameday an email asking 
when I could expect delivery since the item was still showing as being 
in Toronto. Their reply stated that it had been returned to 
Electronicsforless and I would have to contact them to have it shipped 
again. At that point I sent Electronicsforless an email cancelling the 
order. Two days later I received a phone call from a local shipping 
company to arrange a delivery date for the following week (to late for 
the 'Big Game' on Sunday). I explained to them that the order had been 
cancelled and to return it. I again sent Electronicsforless an email 
that the order had been cancelled and requesting a full refund. Again, 
no reply was received from them.

Today, almost four weeks since I originally placed the order, and two 
weeks since I sent the cancellation email, my wife (I was not home at 
the time) gets a phone call from a delivery company stating that they 
had a delivery for us from Electronicsforless that would be arriving 
tomorrow. Electronicsforless has not responded to any of my emails, nor 
have notified me in any way of reshipment.

In the meantime, the week after I had cancelled the order, I purchased 
the item from another vendor and had it delivered in three days.

So now, Electronicsforless is trying to flog it off on me again. Seems 
they don't like to give back the money and are probably hoping I'll 
accept it this time around. I certainly don't need two big-screen TVs, 
so I'll be refusing it again when it arrives.

So, to sum it up, if you are ordering on line I'd suggest you avoid 
doing business with Electronicsforless.ca. Their site looks very 
enticing with good prices and they promise you the world. But when 
things go off track their customer service sucks big time!

Having sent them a total of five emails to sort this problem out, I have 
yet to hear anything back from them.