🚀 go-pugleaf

xor@poboxes.com (Joe Schwartz) wrote:
>So now I'm shopping around for a new service provider, and AlbanyNet
>appears to be a reasonable choice.  If you use AlbanyNet, how happy are you
>with their service?

_Very_ pleased.

>Do you ever get busy signals or dropped connections when you dial in?
There was a time lasy year when connections would occasionally drop, but
that was a NYNEX problem.  AlbanyNet has upgraded their NYNEX
connections considerably over the last year and I have never been
disconnected since that time last year.  From time to time I have
received busy signals during their evening prime time (9-11p), but
whenever that has happened, they have always soon thereafter announced
an additional set of phone lines they're adding and the problem goes
away.

>How good is their Usenet newsserver?
They have had some problems in the past.  A few months ago, they seemed
to have stopped all of the problems and things are working great now.

>Do you ever seem to miss articles from a thread?
Very rarely, and I attribute that to general Usenet problems, not with
AlbanyNet.

>Are there any other problems you've had?
They have been growing and expanding tremendously and each time they add
new hardware the system acts up for a few days -- and it's very
annoying.  I haven't lost any E-mail or other data, though.

Overall, my impression is that the folks at AlbanyNet have the best
understanding of what it takes to provide Internet Service.  Global2000
seems to have a better idea of how to market such a service, but seem to
have tremendous difficulty when it comes to the technical issues of
understanding and implementing it.

I have found AlbanyNet to very flexible and responsive to my needs.  As
with any support organization, they sometimes have difficulty
recognizing when a problem I'm experiencing is their problem and not
mine, they have always remained open and eventually come around.  (My
background is in computer operating systems and data communications, so
generally when I call with a problem it's theirs and not mine --
alright, sometimes it's a cockpit error on my end...)

--
Daniel A. Norton
danorton@albany.net