🚀 go-pugleaf

In article <3v3vi1$fud@News1.mcs.net>,
   pschuman@interserv.com (Phil N. Schuman) wrote:
>I recently added WWA to my list of ISPs.
>
>The folks at WWA seem to have a nice customer attitude -
> but need a little attention to the details.... 
>sure, this is a growing cottage industry, but come on folks.
>
>I received some info via E-mail - 
>
>I filled out the application and sent in a check - to the address listed.
>WWA moved downtown - and they now only check  the old PO box once a week.
>
>I was called today to say the account was setup and was faxed some info.
>The fax did not list the Lombard location and did not even have their new 
Chicago number.
>It also mentioned there were 2 Email POP servers and you had to put in the 
appropriate name,
>but which on was assigned to me?
>
>I dialed into the Chicago site - but could not get past the password prompt.
>I tried calling the tech support number on the FAX (708) 367-1870,
>I think it was forwarded or disconnected - anyway - it was a fast busy.
>
>So - I logged onto another provider - and sent WWA tech support a msg.
>
>Now I have the Lombard number - from the Chicago providers list - 
>and dialed it - but now I can't get past the Userid prompt - 
>
>Of course I have no problem getting into 3 other ISPs along with all the 
other online services,
>so it must be WWA in this case.
>
>Just wanted to share this initial signup experience with WWA - 
>

I think you'll find that WWA has customer service down pat :)... but 
unfortunately, if you don't have their number, you can't get to the service :)

I believe their number (due to the move) is 312-803-WWA1
Press 3 when you get into their system for tech aupport... 

Hopefully this will help in the future :)



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