🚀 go-pugleaf

>   bobzim@metaworld.com (Bob Zimmerman) writes:
>  With all respect Karl... when I had a billing problem (probably about 2 months 
>  ago, but I can get the email to for an exact date), I emailed billing... and 
>  only received the first response... when I had other questions and sent two 
>  other posts... I ended up having to call the office to get any type of reply. 
>  I assumed it was because they are simply over-loaded with work (and this was 
>  understandable)...  

Bob - actually, the recent Email response was not an auto reply -
or at least it was basically a one-liner  that said "we have procedures for this"
so - if it was NOT an auto reply and it took the time to type it out - 
then at least a "thank you"  for letting us know - would have been more appropriate.
It really is nice when a "customer" takes the time to inform their "vendor" of a problem with
the "product" and the vendor tells them to take a hike - or you have to call the right line
to report problems......... 

geesh -  ALL of these local ISPs need a big dose of reality and customer service.
they have no room for comlaining about Ameritech, or other hardware/software vendors,
unless they can reflect a better attitude themselves.

But - that would be contrary to the "gatekeeper" mentality - 
WE know UNIX, and WE know how to get around on OUR system - WE know the addresses 
you should be using - and WE know how to run a system - 
so - if you are too F'ing dumb to figure it out  - then YOU must have a problem!
nice overall attitude - don't find much of that attitude in real world MIS departments
 in real companies anymore,
at least not those still with jobs....

>>>>

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Imagination is more important than knowledge.....
Knowledge is limited.....
Imagination is not.......         Albert Einstein, (1879-1955)