🚀 go-pugleaf

Nov 3, 1996
zenica@en.com


Here is an example of the unethical, dishonest, and just, well, FUCK YOU
methods that GANLEY WESTSIDE IMPORTS, 25600 Loraine Rd.  North Olmsted,
Ohio. 
(especially Ronn Hale and Bob Lisy) will use on you next time you stop
by.  I suggest everyone avoid this supposedly high quality  �luxury car
dealership,� or be prepared for every sleazy, used car salesman trick in
the book.  Expect all the consequences of getting screwed with none of the
pleasure.

Thinking of a BMW?  Go look at Saturns.





Dear Sir,

On Sept 26, 1996 I signed a retail buyer�s order to purchase a BMW 528i
with Ronn Hale as salesman.  I placed a $5000 deposit and was told that
the dealer would attempt to locate a car according to my specifications. 
When I called the dealership the following week I was told that they were
unable to locate the car and that the dealership would �order it from the
manufacturer� and that it would be delivered in three to three and a half
weeks.  I called weekly following this and was told the car was �in
production.�  On October 2, I called and was told that the car was being
shipped and would arrive in one week but that it would contain fewer
options than I requested and would cost a $1000 more.  I told Mr. Hale
that since I had signed a contract for a lesser amount I expected them to
honor the contract.  I was referred to �the manager.�

Mr. Bob Lisy informed me that my car was never ordered and that Ronn Hale
had lied to me when he told me it was.  Mr. Lisy said he (Mr. Lisy) was
not responsible for anything Mr. Hale said or did.  Mr. Lisy, however,
knew the car was never ordered even though I was waiting for it.  He said
the dealership had attempted to find a car per my specifications but was
unable to.  When I asked why I had not been informed of this Mr. Lisy said
it was �the dealer�s� obligation to inform me.  I asked why the car was
not ordered he said the company �would not allocate one.�  I asked him if
he knew this when I signed the contract and he said, �yes.�  I pointed out
that this was a form of fraud he said, �That contract is not binding.  You
have a lawyer look at it and come back and talk to me.�  When I asked if
he was willing to break this contract and damage the reputation of his
dealership and of the BMW corporation for a mere $1000 he said �I don�t
really care and I can�t even guarantee we�ll sell you this car.  I don�t
know what will happen.�  When I asked if I should take my deposit back he
said, �I really don�t care what you do.�

The only way I can make sense of this is to imagine that Ganley Motors
actively pays their sales staff for every BMW they do not sell.  Certainly
I have never had experience where a salesman says he doesn�t care if he
completes sale, he doesn�t care if he signed a contract he could never
honor, and he would be glad to make up lies before the customers� very
eyes if it is convenient to do so.

I am a physician and know many other physicians who own or may be
interested in owning a BMW.  I can assure you that I will contact everyone
I know on a professional basis and warn them that they will not receive
merely bad service from this dealership--they will be lied to, ripped off,
and generally treated so terribly that they not only would never want to
buy from these people--they will completely lose the desire to own any BMW
car, now or in the future.  I plan to place a notification in regional
physician newsletters, and post notices in the hospital about the quality
of service Ganley Westside Imports provides.  I will also post this letter
on the appropriate Internet Bulletin Boards (alt.autos.bmw, cle.biz,
cle.general, cle.internet, oh.forsale, oh.general, rec.autos.marketplace,
rec.autos.misc, etc.) so as to warn other unsuspecting car buyers so they
can avoid going through an experience similar to mine.

Although claiming discrimination is, in general, a suspect form of special
pleading, I have to wonder whether I have been treated this way because I
am a woman.  I can imagine these salesmen feel that they can get away with
far more with me than they could have with a man.  Certainly I will bring
up in the women�s groups I participate in:  BMW appears to make no effort
to ensure dealers treat women fairly.

I have to wonder if this is the sales image BMW would like to establish
among American consumers: 

   �We at Ganley Imports sell this prestigious automotive machine, the
BMW, and for just a few extra dollars we will cheat you as badly as any
cut-rate, sawdust sprinkling, odometer adjusting,
you-didn�t-read-the-fine-print, bait-and-switch, going-out-of-business,
sleazy used car emporium.
   �That�s right--We at Ganley Westside Imports would just like to say:
      ��Next time buy a Lexis.��


Sincerely, 


zenica@en.com