🚀 go-pugleaf

Paul Perhacs wrote:
[...] 
> Attention Brides and Grooms in the North-East Ohio area:[...]

Just as a note to people who think they want to use the Landerhaven
facility to host their wedding.

Here is my personal horror story:

1. The gift table was placed front of an other party's room, and
we are quite convinced some of the gifts have been "adopted".  We
verified the missing gifts with the donors.

2. The gift table was placed 5 minutes after the set time.  We already had
guests there, waiting.  It was promised to us that EVERYTHING will be ready
30 minutes before our reception.

3. We ordered an ice-cream sundae table.  Although we specified the
flavors, we did not get them.  When I notified the manager he loudly
argued with me front of my guests.

4. We had a few tables where ALL silverware were dirty!  We had to ask 
them several times to replace these. It took them over an hour. Most of the
guests have already ate by that time.

5. We specificly requested a dedicated server for the bride and groom(me).  Most
wedding parties do not allow time for the celebrated couple to get in line and
dish out some food.  We got no service.  Finaly I took some time-out, and got 
food for both of us.  I put the plates down, greated some more guests, and
the full, untouched plates were GONE!  They whisked them away instantly!

6. We supposed to have 7 servers dedicated to our reception. We had 4 servers working
2 separate geatherings.  You can imagine how good the service was.

7. Request for tea, and fresh coffee, even water went unanswered.  We had some kids
go to the bathroom to get a drink of water...

8. At the end of the party, we supposed to pay the total amount which according to
the contract included tax and gratuity.  The manager had to audasity to suggest
that indeed the tip was NOT included and "just cut a check" on his name!
We are talking about 15% on close to $20,000!  Oh, not to worry, he will take
care of distributing it amongst the servers.  When We told him we will only cut
a check for Landerhaven, or put it on a credit card, he quickly changed his mind
and no longer was interested in a gratuity.

After all this, we put our complaints on paper and called the Landerhaven management.
Nothing.  I faxed our complaints to Landerhaven.  Nothing.  I mailed it to Landerhaven.
They signed for it, but still nothing.

I do not know if this is because Landerhaven just cannot handle "small" (200) count parties,
or it was a strange night.  I am very disapointed.

Therefore, any time I will get a chance, I will tell my story.

If Landerhaven would have just responded with a simple phone call, it would have made
the world of difference.

Gergely Tapolyai
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