🚀 go-pugleaf

The Lion King <aslan@apk.net> wrote:
> On 25 Mar 1998 heller@nacs.net wrote:

> > As someone who has worked in retail I have to defend the Marc's
> > employee. If they were told to charge the price they did, then
> > that's the price they have to charge. The cashier has no say in the
> > placement of the sign.

> Correct, I also work in retail.  But you don't go arguing with a customer
> long enough for them to walk out.  When the customer gets fed up
> that makes it worse.  Insted you get somebody who can solve the 
> problem or tell the ustomer to take a hike.  (I have had to mark 
> items down on the register many times because some vendor put his
> own sticker on or someone put the wrong sign up)

If you're authorized to do this, fine. Most stores don't authorize
their cashiers to change prices. I agree the cashier shouldn't have
argued, but by the same token, neither should he. He should have
demanded to see the manager on duty. If that didn't resolve anything
then come back and talk with the store manager.

All in all, both sides handled the situation poorly. But getting
upset now isn't going to solve anything either. . .Learn from the
previous.

In all fairness to both the cashier and the poster, I've run into
many customers who wouldn't be reasonable in the least and would get
extremely upset for no apparently good reason. Customers like that
usually put me in a fairly argumentative mood. Anyway, as we don't
know the specifics of what took place (and won't unles we hear the
cashier's side) I'm trying not to make a judgement about either of
their actions at the time. I'm just commenting on future actions
that should be taken.

** Martin

-- 
                      http://www.nacs.net/~heller/
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Can you imagine having an implant so the government can track you anywhere
you go? It's coming and we're bringing it to you, AT&T.