🚀 go-pugleaf

In article <3155CCCB.93F@en.com>, Chet <murray@en.com> wrote:
>I have finally had it with en.com's poor service and insulting customer 
>service.  Can anyone suggest a local ISP?

Why not apk.net?  The data number is 241-7541.

>This is what I am looking for.
>
>1) Not conintually busy. (This is the only thing en.com doesn't do.)

apk.net has been constantly adding modems lately.

>2) Does not consistently drop carrier after 10 minutes.

You will get timed out on any ISP after a few minutes of inactivity.
Are you sure that that's not the problem?

>6) Have to call 5-6 times to a ringing modem before one will connect 
>(this is
>   as bad as busy lines)

I think all ISP's go through stages of bad modems, but 5 or 6 times
is excessive, IMO.

>9) And ISP that actually answers the users quesitons when the post to
>   a problem board (ie: en.problems)

Well en.com lost my business before they had it because they never bothered
answering one simple question.  They were dumb enough to send me bills
for 8 months before they called and I told them, AGAIN, that I did not
have a login id or a paid account with them.  What was really funny is
that the guy on the phone did not even realize that I was getting those
bills and not paying them, let alone I was doing it on purpose to see
how long they would keep paying postage even though I had told them I
was no longer interested in an account with them EVER.

Not only that, but the bill always stated the same amount every month,
and always thanked me for my business.  I guess they have all of that
computer equipment, yet can't run a simple spreadsheet or accounting
package on it to track payments.

>10) And lastly, I am looking for an ISP that does not have the management 
>       style of a lemonade stand.

At least a lemonade stand has a clue as to giving the customer what they
want, and might even make some money at it.  If en.com makes any money,
considering the above, then it would most certainly surprise me.

Sorry for venting, but this one has been bottled up for a while.  I guess
they must do something right, or they wouldn't have any customers at all.
I just don't know what that something is, nor do I care anymore.

As to customer responsiveness, out of all of the ISP's and such I could
find in Cleveland, apk.net was the ONLY one who responded to my queries.
Not only that, but they responded fairly quickly.  They faxed all of the
right information to me, and I had PPP up and running after only about
30 minutes of screwing around (problems on my end, not theirs).  When I
requested UUCP, I went through the painful process of changing all of
my scripts from my old provider at my old location (I moved up here
last summer) and upgraded the software at the same time.  I gritted my
teeth, but after fixing a couple of bugs on my end, I was up and running.
Better than with my old provider, at that.

Complaints?  None, really.  I'm not an easy person to please sometimes,
but I can honestly say that apk has given me no reason to complain.  Wish
I could say the same for the phone company :)

John, who has no connection with apk other than a satisfied customer.
-- 
//------------------------------------------------------------------------
// momerath@apk.net                    sevot yhtils eht dna ,gillirb sawT`
// sysop@mome.apk.net                      ebaw eht ni elbmig dna eryg diD
//                                           ,sevogorob eht erew ysmim llA
//                                            .ebargtuo shtar emom eht dnA
                     In case of stupidity, break glass.