🚀 go-pugleaf

I have just about had it with the Eckerd pharmacy in
Squirrel Hill. Since they evolved (?) from Thrift, I
have had a problem with -every- prescription that I've
requested from them.

If they haven't "misplaced" my refill request, they've
completely lost the prescription after they filled it.
Or they've filed the prescription in the wrong bin (and
they spend several minutes looking through each of the
other bins to find it, or not). Or the prescription is
sitting on a table somewhere, not in the main area. Or
who knows what happened to it, but they've got to start
on the refill request from scratch, while I wait.

This appears to be typical behavior for Eckerd.

Calling ahead to find out whether a prescription is
ready doesn't help. (I've done this and have STILL had
problems--they'll say that the prescription is ready,
but when I get to the store, they can't find the bag or
they find the request and have to fill it while I wait.)

I've called Eckerd's corporate office to complain about
the service. A representative took my complaint. In
addition, she passed the information along to the
district manager, who will call me within the next day.

I don't know if calling Eckerd's corporate office will
improve the situation, but I urge anyone who has had
problems with Eckerd to voice your opinion to Eckerd
( 1800 325-3737) and to the Member Services division at
Health America (1800 735-4404).