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Compass Bank: Operating in AZ,CO,TX,FL,GA,AL

Warning about Compass Bank, formerly Arizona Bank:
After presenting a new U.S. passport, Driver's License, SS card, credit
card,
I was told that Compass Bank would not open an account for me.  Why?
Because the passport was new, I hadn't signed it yet. Therefore, it was
"not valid".
Real reason?: I threatened to make complaints over their obstinence at
not taking my ID.  I also asked too many questions about bank privacy
policy, etc.
So the branch manager and his fat lady assistant, Patti Kerr
decided that there is no way in hell they are going to let me deposit
money
in their bank. Then the manager of the branch starts playing games and
making fun of me by questionning the picture on my passport and
interrogating
me about my IDs.  This bank was formerly called Arizona Bank, so I guess
the name got too hot for them and they decided to change it.
If anyone has any good ideas on how to deal with these people, other
than
going to another bank (I've already heard that one; that's not the
point),
feel free to let me know.


The Arizona CEO of Compass bank , whose assistant said she he would
return my call, didn't even have the courtesy to respond to my call,
nor my fax to his office. What a bunch of losers.
Delete the "NONE"(s) in my  email address if responding by email.
stampederNONE@ragingbullNONE.com

MORE HORROR STORIES from OTHER CUSTOMERS:



From: "Audrey CD" <audreycoopercd@yahoo.com>
Newsgroups: alabama.general
References: <8ok7do$nv0$1@nnrp1.deja.com>
Subject: Re: Compass Bank: High-Handed; Abusive Banks
Message-ID: <PXAr5.12815$Q36.936444@bgtnsc07-news.ops.worldnet.att.net>
Date: Thu, 31 Aug 2000 22:25:51 GMT

NNTP-Posting-Date: Thu, 31 Aug 2000 22:25:51 GMT
Xref: news01.buzzardnews.com alabama.general:5435

You also can't exchange currency at a branch (like you can at most banks
even if in 3rd world nations). They told me to take my Canadian $20.00
note
to the downtown office where they keep track of exchange rates. Perhaps
they
should use some of their BS account charge revenue to buy a subscription
to
The Wall Street Journal.

From: "John D. Sheridan" <jdsheridan@bellsouth.net>
Newsgroups: alabama.general
References: <8ok7do$nv0$1@nnrp1.deja.com>
Subject: Re: Compass Bank: High-Handed; Abusive Banks
Message-ID: <yvir5.7966$vc4.46265@news3.atl>
Date: Wed, 30 Aug 2000 20:30:23 -0500
NNTP-Posting-Host: 209.214.44.91
X-Trace: news3.atl 967685214 209.214.44.91 (Wed, 30 Aug 2000 21:26:54
EDT)
NNTP-Posting-Date: Wed, 30 Aug 2000 21:26:54 EDT
Xref: news01.buzzardnews.com alabama.general:5433

>netcopsrbad@my-deja.com> wrote in message
news:8ok7do$nv0$1@nnrp1.deja.com...
> Warning about Compass Bank, formerly Arizona Bank:

I have my own horror story about Compass in Mobile:

I used to work for a company as the bookeeper.  My bank was Compass, the
company account was another bank (we switched from Compass after being
totally ignored when we inquired about a line of credit).

One week in September, Compass lost my paycheck deposit.  Apparently,
they
lost a number of people's deposits for that day.  Well, as a result, by
apartment rent check bounced.  This did not please my landlord.  They
charged me a $25 returned-check fee, and insisted that from then on I
pay my
rent with a money order.  When I contacted the Compass to see just what
had
happened, as I had a deposit receipt, they explained about the lost
deposits.  I let them know that as a result my rent check had bounced,
and
about the fee and the money order thing.  They did agree to write a
letter
to the landlord explaining that it was their error that caused the
problem.
My landlord agreed to drop the money order deal, but not the $25 fee.
The
bank did agree to reverse the NSF charges on my account, but I was SOL
on
the $25.  It thought this was the end of it.

Well, apparently in December, they found the deposits.  While going
through
the payroll bank statements, I discovered that my September paycheck had
been presented for payment again. I checked my own account, and found
that
it had not been credited to me again, but the check had definitely been
run
through the company's account again.  I contacted the company's bank,
and
contacted the Compass rep that I had dealt with in September.  I
explained
to her that while the funds had been taken from the company's account,
they
had NOT been put in my account.  I was afraid that when they reversed
this
double posting, they were going to take it back from me, and I had NOT
received it the second time.  She said she understood, and that the
funds
would be returned to the company's account.  Again, I thought this was
the
end of it.

Jump ahead to February, and me reconciling my Compass account.  On my
statement is a $90 charge for "research".  Research to determine that I
had
NOT be credited twice for the deposit.  Needless to say, I was furious.
I
contacted the Compass rep again and asked if she thought it was right
that I
should be charged $90 for "research" into a problem that was THEIR fault
in
the first place.  After a little complaining and griping, and reminding
her
that I was still out the $25 from September because of this fiasco, she
did
agree to reverse the charge.  At this point, I had been dealing with the
problem for 5 months.

My next paycheck was deposited in another bank.

Compass did a similar thing to my brother, losing his deposits.

A Compass loan officer was extremely rude to my mother when she was
applying
for a Home Equity loan.  She was asking for $10,000 on a $50,000 house
that
was paid for.  The loan officer inquired about any past loans that my
mother
had, and she told the loan officer that she had none, other than the
house.
The loan officer then asked, "Well don't you have a car?"  My mother
replied
that yes, she did, that her son (me) had bought if for her.  The loan
officer then rudely asked, "What's the matter, couldn't you afford it?"

My mother contacted another bank that was glad to give her 20% of the
home's
value, with the stipulation that she move her checking account to their
bank.  She told them she had no problem with that.

JDS


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