🚀 go-pugleaf

Because margins on this stuff are very low and a customer who needs that
much support on a $ 40 item, which he then wants to return after the
specified return period, will probably never make a profitable purchase
from them.

I agree that the company should extend that time if you make a bona fide
attempt to get things to work with their technicians, but it's not clear that
you made timely efforts (30 days is a lot of time) or arranged it with
anybody until after the fact.

Brian Dierks wrote:

> although I agree that you can't expect much for a $40. modem, I would have
> to say that TigerDirect's refusal to refund your money is also a silly
> business decision.
>
> why upset a customer over a $40 modem.  just refund the money and hope that
> you'll do business again another day with them.