🚀 go-pugleaf

Ian Firth (ian@divsoft.com) wrote:

: But BEWARE!
: $50 an hour if their hardware fails during 'after hours', and they need
: to get out of bed and fix it.

: Don't these people realize Internet is a 24 hour job?

You've misunderstood.  I'll clarify the web page.
The "emergency support" at $50/hr is only if _your_ hardware
located at the NeTrack site fails and you want to fix it before
morning.  The NeTrack network and all its facilities are of course
supported 24x7.  Anything less would be absurd.

The $50/hr is not for technical support - any tech support worth
paying for woud be 2-3x.  It's for a security escort into the
building.  Considering unescorted access could cost all the customers
their equipment, this is money well spent.  A well-managed system
is not going to suddenly go up in smoke.  Serious system deaths
give plenty of warnings.  So we hope that no one ever takes us up
on emergency support - but if you need it, it's available.  Most
co-location providers don't give you any after hours access at all
at any price and/or access during biz hours is by appointment only.
It's your machine, NeTrack thinks you should be able to pet it
or even show it off to your customers.

...Barb