Re: Gateway Sucks!

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Article #31994

#31994

From: Ralph Jones
Date: Thu, 08 Feb 2001 05:10

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Maraya wrote:

> nsnn wrote:
>
> > Don't do it!
> >
> > The machines suck
> > Customer service sucks
> >
> > Do you have a machine you have used allot, that works well, and have good
> > customer support?  Where did you get it?
>
> In fact, I do, it does, and I do.  Gateway!  However, it is over four years
> old.  Maybe their quality/support has changed...

It's cycled up and down a few times, between uninspiring and abysmal.

I ordered a machine from them some years back -- can't remember the year, but
it was a 486/66. It didn't arrive on the promised date, and customer service
said it was "in assembly, shipping in 24 hours". A week later, it was the same.
After innumerable calls, I figured out that my problem was going in circles:
every time they put a tracer on it, the status popped up as "shipping in 24
hours" and that closed the issue.

Of course, the problem was the obvious: the assembly people had lost the work
order. It took three weeks of hammering down voice mail barriers to get to
someone in management; people simply would not return calls.

rj

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From: Ralph Jones <ralph295@home.com>
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Subject: Re: Gateway Sucks!
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