🚀 go-pugleaf

In article <1991May21.232534.17880@batcomputer.tn.cornell.edu> eric@geology.tn.cornell.edu writes:
>
>   I am a part-time sysadmin, and got some complaints a while ago from
>someone who received rude mail messages from one of the users of our
>system. My attitude was that I didn't think that it was any of my

  Don't bother to try creating a principle to cover the general case.  Just
do the following:

	(a)  Send a message to the person complained about, indicating that
	     a complaint has been received.  Remind him/her of general
	     responsibilities of users.  Do so in a friendly but firm tone.

	(b)  Send the complainer a message indicating that you have sent
	     such a note.  But remind the complainer that you do not read
	     private email messages, so there is no action you can take unless
	     the abuser's behavior is such as to cause problems which are
	     publically visible.  Suggest that the two users settle their
	     own problems.  Use a friendly but firm tone.

	(c)  Consider whether your wording was sufficiently non-accusatory
	     that you can send each carbon copies of the messages sent to
	     the other.


-- 
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  Neil W. Rickert, Computer Science               <rickert@cs.niu.edu>
  Northern Illinois Univ.
  DeKalb, IL 60115                                   +1-815-753-6940