🚀 go-pugleaf

I have to aggree with whoever [sorry, lost the ref] said that SAs are
more than telephone technicians, etc.

You're talking about the difference between a System Administrator and
a System Operator.  An operator is the equivilant of the telephone
technician; he/she/it should not be setting policy or dealing with
users very much.

A System Administrator, on the other hand, is one who does set policy,
and should be the one to deal with complaints directed at his/her/its
system.

A third class is the User Assistant, who exists to help the users; I
mention this only to avoid confusion in the "operator" instance.

Cheers,
Tony
--
Tony Foiani  a.k.a. Tkil  (afoiani@nmsu.edu) or (mcsajf@nmsuvm1.bitnet)
Supporting:  Unix / DOS / VMS / Macintosh / "What's this?"
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